ROCKVILLE, Md. – February 2, 2021-- Cella, Inc, a nationwide staffing, consulting and managed solutions firm, today announced that it has won ClearlyRated’s Best of Staffing Client and Talent Diamond Awards in recognition of delivering a superior level of service for at least five consecutive years. This marks more than a decade of back-to-back wins for Cella, the leading provider of staffing services for companies and job seekers in the creative, marketing, digital and proposal development spaces. ClearlyRated partners with presenting sponsor CareerBuilder and gold sponsors Indeed and Talent.com to honor staffing companies for their exceptional performance.
Fewer than 2% of all staffing firms in the U. S. and Canada have earned the Best of Staffing Award, which is based entirely on satisfaction ratings and the Net Promoter Score® (NPS®) generated by a firm’s clients and placed talent. The number of companies and candidates reporting “complete satisfaction” when working with Best of Staffing Award winners is two times greater than the number working with non winners.
In 2020 survey responses, Cella received satisfaction scores of 9 or 10 out of 10 from 84.7% of its clients, significantly higher than the industry average of only 38%. According to ClearlyRated global NPS standards classify a 50% NPS as excellent, and a 70% NPS as world class. Cella received a world-class NPS of 81.4% from its clients, which is almost three times higher than the industry’s average of 28%.
Talent placed by Cella gave the company a world-class NPS as well — at 70%, it’s nearly four times higher than the staffing industry average of 18%. Cella received satisfaction scores of 9 or 10 out of 10 from 75.2% of its placed job candidates, compared to the industry’s average of 40%.
“It has never been more important for us at Cella to put our passion to work than during this pandemic. We are always intent on delivering an excellent service experience in every interaction with our clients and the talent looking for their next career move. In a time when navigating change has become more challenging for everyone, it is especially gratifying to be recognized in this way for doing what we love in the support of those we serve,” said Jackie Schaffer, Cella Executive Vice President.
“After one of the most turbulent years in modern history, winners of the 2021 Best of Staffing award have proven their commitment to go above and beyond in support of their clients and placed talent,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client and talent experience above all else. It is my honor to celebrate and showcase the 2021 Best of Staffing winners alongside feedback from their actual clients and placed talents on ClearlyRated.com.”
Cella is an award-winning leader in staffing, consulting and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our secret sauce? The Cella Trifecta: we have the right people, we understand our clients and we deliver results. Success requires a partner who offers all three. Together, we put passion to work. Cella is the only creative staffing firm to win the Best of Staffing® Client and Talent Awards for more than a decade and is a Certified Women’s Business Enterprise. For more information, please visit cellainc.com or contact [email protected].
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score® survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at clearlyrated.com/solutions.
About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on ClearlyRated.com — an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.