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Meet Our In-House Agency Experts

Creating a world-class managed in-house agency doesn’t happen overnight. It takes creative industry experts who have the know-how to design, build and run one and who have a proven track record of doing just that for Fortune 100 companies and their in-house agencies. That’s why you want to partner with Cella.

We’ve Been Here Before: Now Let Us Show You the Way

Unlike standalone staffing or consulting agencies, we deliver a total solution: top creative talent; managed services expertise; and a team of in-house agency leaders who have dedicated their careers to serving the creative industry. We've successfully navigated a broad spectrum of organizational complexities and cultural settings to bring tailored, game-changing solutions to top brands. We have the experience and leadership to navigate yours.
Award-winning Studios
We’re helping well-known brands drive a real impact for their companies. And, we’re not only doing it efficiently, we’re also delivering great creative as a result. In collaboration with our clients, our in-house agency teams have received nearly 100 creative industry awards for best-in-class creative work. That makes us proud.

Our Expert Leadership

Jackie Schaffer
Vice President and General Manager

Jackie is a rock star executive sponsor and contributing subject matter expert for Cella’s managed in-house agency and consulting engagements. As a thought leader on in-house agency management and operations, Jackie has helped hundreds of the largest and most complex in-house agencies in the U.S. optimize their internal teams and operations. Jackie has a passion for balancing the creative process with an organization’s business objectives—all while providing fulfilling opportunities for the teams involved. She is a University of Maryland graduate who began her career as a designer and subsequently became the in-house leader of a large, globally dispersed creative team before joining Cella. And she’s just getting started.

Andy Epstein
Director of Agency Operations

Andy is in a league of his own. He led the stand up and launch of Cella’s first managed in-house creative agency at a Fortune 500 pharmaceutical company. Having overseen the expansion of the business and the doubling of the team size, he currently manages and mentors the on-site agency managers for the majority of Cella’s managed in-house agency engagements. Andy participates in governance meetings, which occur for each of the managed in-house agencies, and is our clients’ first point of escalation above the on-site agency managers, when necessary. His talent has a great impact and has helped customers achieve award-winning work, quantifiable efficiency gains and higher value creation for our client organizations. Andy has more than 25 years of experience establishing, refining and growing in-house creative teams for a variety of organizations in different industries. Outside of his day job, his passion for the in-house agency community thrives—he regularly writes, speaks and advises industry organizations on in-house creative management topics.

Agency managers
Managed In-House Agency Leaders

Our agency managers are handpicked to lead on-site teams for our clients. They bring strong, relationship-building experience, personnel management expertise and creative operations know-how within in-house creative environments. These leaders are “Cella people”— they ensure the talent, process and technology supporting the agency meet your evolving business needs today and in the future. By positioning the creative team for success, we empower talented individual contributors to become high-performing team members.
Start the conversation with our in-house industry experts.
Read the latest insights and trends from our In-House Creative Industry Report – in its 10th year.