Location: Remote
Job Type: Contract
Compensation Range: $45 - 52 per hour
Our client, a leading telecommunications company is looking for a Senior Copywriter to join their team. In this role you will be responsible for the creation, execution, and delivery of account-based and self-service content across customer communications channels such as email, direct mail, SMS, video, and more.
The ideal candidate is a self-motivated, independent, and critical thinker with wide-ranging writing skills and an inherent understanding of branding, tone, and voice.
Responsibilities:
- Write, review, edit, and manage creative and technical content for account-based and self-service experiences.
- Manage change requests to existing onboarding, service, transactional, and product education communication tactics.
- Adapt language and style to reflect brand voice and tone.
- Manage brand's template library and conducts audits to ensure the value, organization, and consistency of existing content.
- Partner closely with cross-functional partners inclusive of product development teams.
- Regularly collaborate with Digital Experience (DX) and Marketing teams to ensure copy and design complement one another and are aligned with other customer-facing content and experiences.
- Improve quality design and enhance user experience.
Qualifications:
- Bachelor's degree in Communications, Marketing, Journalism, Business Administration, or equivalent work experience.
- Working knowledge of multiple platforms such as Jira, Confluence, and Salesforce.
- Proficiency in Microsoft 365 tools and applications including Outlook, Teams, SharePoint, and OneDrive.
- Familiarity with customer journey mapping.
- Prior experience working with external agencies
- Detail-oriented.
- Organizational and project management skills.
- Technical know-how
- An understanding of business and operational processes.
Skills:
- Salesforce
- JIRA
- Microsoft 365
- Sharepoint
JOBID: 986084
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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