Location: Remote
Job Type: Contract
Compensation Range: $57.00 - 63.34 per hour
Our client is looking for a Senior Content Strategist to join their OmniChannel Communications team.
In this role you will help create end-to-end experiences that meet customer needs and business goals. You'll partner with the Experience Design team (including UX Design, Research, Analytics, and Operations) to define strategy, and produce customer-centered content across channels.
The ideal candidate is passionate about creating multi-channel product and engagement communications.
This role is full time, fully remote, long term contract.
Responsibilities:
- Write/edit content and create communication strategies that set a consistent tone across all communication channels (ie Voice, Text, Email, Automated Messaging, Chat, Push Notifications, Print).
- Partner with Research to understand user behavior and adapt content accordingly.
- Think strategically about how content scales across channels and devices to create a holistic experience across touch points.
- Lead content activities and initiatives on cross-functional teams.
- Contribute to content models, style guides, patterns, and information architecture.
- Develop accessible messaging consistent with A11y guidelines with a focus on health literacy.
- Advocate for content strategy and design thinking throughout the broader organization.
Qualifications:
- Education: Bachelors (required)
- 5+ years creating content for digital channels
- Must be detailed oriented, organized and have excellent time management.
- Solid experience working with various content creation/management tools (spreadsheets, JIRA, Confluence, Figma, etc).
- Multi-channel experience crafting copy and strategy – (Text, Voice, Email, Print, AOM, IVR etc).
- Knowledge of Journey Mapping and the role it plays in content creation.
- Experience working and collaborating cross-functionally with other content strategists, designers, technology, production, etc., to create consistent user experiences.
- Demonstrated ability to create, implement, and maintain content standards across an organization.
- Ability to manage multiple projects with competing timelines.
- Skills:
- Content Management
- Content Creating
- JIRA
- Confluence
- Figma (5 years of experience is required)
- User Experience (5 years of experience is preferred)
- Accessible Design (5 years of experience is preferred)
- Content Strategy Planning
- Writing
- Instructional Writing
JobID: 995954
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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