Senior Manager of Hybrid Team

San Bruno, CA | Job #321803

Job Title: Senior Manager of Hybrid Team
Location: San Bruno, California
Type: Freelance / Contract

We are working with a top e-commerce company, who has the need for a Senior Manager of Hybrid Team(Account Managers) to manage and mentor a team responsible for building and managing client relationships, and ultimately ensuring the successful creation and delivery of: creative assets (graphics, images, copy, video) for omni channel campaigns, including posts to various social media platforms (Facebook, Twitter, Instagram, Pinterest, Snapchat, etc.), interactive tools/events, and/or other online experiences for our client.

Senior Manager of Hybrid Team(Account Managers) Responsibilities:

Owns internal client relationships
Builds, manages, and mentors a team of Hybrid Producers
Creates standard process for Hybrid team including but not limited to: Intake process, assignment process, client status meetings, escalation process
Develops, evolves, and optimizes standard working documents such as CDCs, trackers or other system documents that impact intake of creative work.
Develops standards, owns, and reports on client satisfaction
Collaborates with Senior Producer lead, Senior Creative Director, Senior Copy and Photo Operations lead to ensure seamless experience for clients.
Seeks out and encourages innovation across the team in ways of working, latest market trends, competitive offers, industry trends
Ensures project intake reflects strategic requirements and creative output delivers on the strategy.
Interfaces with external agencies
Understands the creative process and communicates effectively with art directors, copywriters, photo, and video resources
Manages change and aligns all cross-functional partners
Ensures team meets or exceeds execution timelines and delivery of creative projects
Provides expert advice and guidance to others on creative and production best practices; supports and aligns efforts to meet creative objectives, as well as meet customer and business needs
Experience managing change

Senior Manager of Hybrid Team(Account Managers) Requirements:

8-10 years-experience as an account manager or hybrid account/project manager
8-10 years-experience managing cross-functional teams
8 years-experience managing individuals/teams
8 years-experience managing vendor contracts and relationships
8 years-experience in managing digital assets
3-4 years-experience in retail environment (or other high-volume industry)
Bachelor’s Degree
Account management experience
External agency experience
Paid media experience
Retail, editorial, design, video, or photo production experience
Experience with project management tools (Workfront), DAM systems
Dynamic Creative Optimization (DCO) experience/email personalization

JobID: 321803
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Cella is an equal opportunity employer. All applicants will be considered for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other characteristic protected by federal, state, or local law.

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ABOUT CELLA

We are passionate about connecting you with the right role at the right organization—and providing you great benefits for the great work you do. With an attractive compensation package including competitive salary, 401(k) plan, weekly paychecks, holiday pay and a health benefits program, we have you covered.

Cella is an award-winning leader in consulting, staffing and managed solutions for creative, marketing, digital and proposal development teams. We help people build meaningful careers and partner with companies to help them win. Our staffing solutions include freelance, contract, temporary, temp-to-hire and direct hire positions. Cella is the only creative staffing firm to win the Best of Staffing® Client and Talent Awards for 10 years running. And as a Certified Women’s Business Enterprise, we proudly help clients meet diversity objectives, too. Cella is an equal opportunity employer.